Containing Latest 2023 Updated ITIL 4 Foundation Syllabus Questions
ITILFND-V4 Exam Dumps of Actual Questions

Practice Tests with Actual ITILFND-V4 Exam Questions - Updated on Daily Basis
100% Pass Guarantee

Acquire 100% grades in ITILFND-V4 exam with such Practice Questions
killexams.com ITILFND-V4 Study Guide contains Complete Swimming of Queries and Responses with PDF Braindumps confirmed along with tried along with references along with clarifications (where relevant). We would like to make you o . k with your ITIL 4 Foundation information that you just see all tips and deceives with our ITILFND-V4 PDF Download.

We are an enormous different tributes associated with up-and-comers in which breeze via ITILFND-V4 test out with our blues. All are doing work in extraordinary cases in their single association. This is simply not on the grounds that that they involved all of our ITILFND-V4 Questions and Answers for easily breezing from the test, that they truly labored on their perception. They can do the job in any relationship as pros. We do not simply focus on polishing off ITILFND-V4 test out with our blues, yet really further produce information about ITILFND-V4 subjects as well as goals. Coupled these outlines, individuals grow to be fruitful inside their field.

Highlights of Killexams ITILFND-V4 Questions and Answers
-> Fast ITILFND-V4 Questions and Answers download Entry
-> Comprehensive ITILFND-V4 Questions as well as Answers
-> 98% Success Level of ITILFND-V4 Exam
-> Confirmed Actual ITILFND-V4 exam questions
-> ITILFND-V4 Concerns Updated about Regular schedule.
-> Valid as well as 2022 Current ITILFND-V4 Quiz Dumps
-> totally Portable ITILFND-V4 Exam Data files
-> Full showcased ITILFND-V4 VCE Exam Sim
-> No Restrict on ITILFND-V4 Exam Acquire Access
-> Excellent Discount Coupons
-> totally Secured Acquire Account
-> totally Confidentiality Guaranteed
-> 100% Achievement Guarantee
-> totally Free Questions and Answers sample Questions
-> No Invisible Cost
-> Zero Monthly Costs
-> No Auto Account Rebirth
-> ITILFND-V4 Quiz Update Appel by E-mail
-> Free Tech support team

Quiz Detail on: https://killexams.com/pass4sure/exam-detail/ITILFND-V4
Costs Details on: https://killexams.com/exam-price-comparison/ITILFND-V4
Find Complete Listing: https://killexams.com/vendors-exam-list

Discount Promotion on Entire ITILFND-V4 Questions and Answers Latest Questions;
WC2020: 60 per cent Flat Discounted on each test
PROF17: 10% Further Discounted on Worth Greater than $69
DEAL17: 15% Further Discounted on Worth Greater than 99 dollars

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled
services, to provide them with an understanding of the common language and key concepts, and to show them
how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the
qualification will provide the candidate with an understanding of the ITIL 4 service management framework and
how it has evolved to adopt modern technologies and ways of working.

The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall
and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be
awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4
higher level qualifications, which assess the candidates ability to apply their understanding of the relevant parts
of the ITIL framework in context.



Material allowed None This is a ‘closed book exam. The ITIL Foundation publication, ITIL 4
edition, should be used for study, but is NOT permitted to be used in the exam.

Exam duration : 60 minutes Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.

Number of marks : 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.

Provisional Pass mark : 26 marks You will need to get 26 questions correct (65%) to pass the exam.

Level of thinking Blooms levels 1 & 2 “Blooms level” describes the type of thinking needed to answer the
question. For Blooms level 1 questions, you need to recall information about the ITIL 4 service management framework. For Blooms 2 questions, you need to show understanding of these concepts.

Question types Classic, Negative, Missing word, & List

The questions are all ‘multiple choice.

For the ‘standard questions, you have a question and four answer options.

‘Negative questions are ‘standard question in which the stem is negatively worded.
For the ‘missing word questions, there is a sentence with a word missing and you have to select the missing word from four options.

For the ‘list questions, there is a list of four statements and you have to select two correct statements from the list.



The table below gives a summary of the concepts that are tested in the exam, and the main parts of the
manual in which these are described. The book references refer to the section stated, but not the
subsections within that section, unless stated. The verb for each exam criterion indicates the Blooms
level (BL): ‘Recall/‘Define indicates Level 1 basic recall and recognition, ‘Describe/‘Explain, indicates
Level 2 understanding/comprehension.



1.1 Recall the definition of:

a) Service

b) Utility

c) Warranty

d) Customer

e) User

f) Service management

g) Sponsor

1.2 Describe the key concepts of creating value with services:

a) Cost

b) Value

c) Organization

d) Outcome

e) Output

f) Risk

g) Utility

h) Warranty

1.3 Describe the key concepts of service relationships:

a) Service offering

b) Service relationship management

c) Service provision

d) Service consumption

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles (4.3):

a) Focus on value (4.3.1 – 4.3.1.4)

b) Start where you are (4.3.2 – 4.3.2.3)

c) Progress iteratively with feedback (4.3.3 – 4.3.3.3)

d) Collaborate and promote visibility (4.3.4 – 4.3.4.4)

e) Think and work holistically (4.3.5 – 4.3.5.1)

f) Keep it simple and practical (4.3.6 – 4.3.6.3)

g) Optimize and automate (4.3.7 – 4.3.7.3)

3.1 Describe the four dimensions of service management (3):

a) Organizations and people (3.1)

b) Information and technology (3.2)

c) Partners and suppliers (3.3)

d) Value streams and processes (3.4-3.4.2)

4.1 Describe the ITIL service value system (4.1)

5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)

5.2 Describe the purpose of each value chain activity:

a) Plan

b) Improve

c) Engage

d) Design & transition

e) Obtain/build

f) Deliver & support

6.1 Recall the purpose of the following ITIL practices:

a) Information security management (5.1.3)

b) Relationship management (5.1.9)

c) Supplier management (5.1.13)

d) IT asset management (5.2.6)

e) Monitoring and event management (5.2.7)

f) Release management (5.2.9)

g) Service configuration management (5.2.11)

h) Deployment management (5.3.1)

i) Continual improvement (5.1.2)

j) Change enablement (5.2.4)

k) Incident management (5.2.5)

l) Problem management (5.2.8)

m) Service request management (5.2.16)

n) Service desk (5.2.14)

o) Service level management (5.2.15)

6.2 Recall definitions of the following ITIL terms:

a) IT asset

b) Event

c) Configuration item

d) Change

e) Incident

f) Problem

g) Known error

7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

a) Continual improvement (5.1.2) including:

- The continual improvement model (4.6, fig 4.3)

b) Change enablement (5.2.4)

c) Incident management (5.2.5)

d) Problem management (5.2.8)

e) Service request management (5.2.16)

f) Service desk (5.2.14)

g) Service level management (5.2.15 – 5.2.15.1)

EXIN ITILFND-V4 testing