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Exam Number : SIAMF
Exam Name : BCS Service Integration and Management Foundation
Vendor Name : Exin
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SIAMF Exam Format | SIAMF Course Contents | SIAMF Course Outline | SIAMF Exam Syllabus | SIAMF Exam Objectives

Format of the Exam

 60 minute ‘closed book

 40 multiple choice questions

 Pass mark is 26/40 (65%)

The examination will be based on the syllabus in this document. Exam questions will
be drawn from all topics in the syllabus, and coverage of any given topic can be expected to
be in proportion to the amount of time allocated to that topic in the syllabus.

Question Weighting

Syllabus Area Target number of questions

1. Introduction 4

2. SIAM Roadmap 8

3. SIAM Roles and Responsibilities 4

4. SIAM Management Practices 6

5. SIAM Processes 7

6. SIAM Challenges and Risks 7

7. SIAM Other Practices 2

Total 40 Questions

BCS EXIN Foundation Certificate in SIAM™ Syllabus


Candidates should be able to demonstrate knowledge of the fundamental concepts of
Service Integration and an understanding of bringing together multiple service providers to
strive for a common goal, in order to support the client organisations agreed objectives for
service delivery.

Specific Learning Objectives of the SIAM™ Foundation Certificate

 Introduction to Service Integration and Management (SIAM)

 SIAM implementation roadmap

 SIAM and its relation to other management practices

 SIAM roles and responsibilities

 SIAM practices

 Processes to support SIAM

 SIAM challenges and risks

The following roles could be interested in this module:

 Chief Strategy Officers (CSOs)

 Chief Information Officers (CIOs)

 Chief Technical Officers (CTOs)

 Service Managers

 Service Provider Portfolio Strategists/Leads

 Process Managers

 Project Managers

 Change Managers

 Service Level Managers

 Business Relationship Managers

 Program Managers

 Supplier Managers

 Service Architects

 Process Architects

 Business Change Practitioners and

 Organizational Change Practitioners


For each top-level area of the syllabus a percentage and K level is identified. The
percentage is the exam coverage of that area, and the K level identifies the maximum level
of knowledge that may be examined for that area.

1. Introduction to Service Integration and Management [SIAM] (15%, K2)

1.1 The candidate can outline the SIAM fundamentals

The candidate can:

1.1.1 outline the purpose and value of a SIAM approach

1.1.2 describe (business) drivers for SIAM

1.2 The candidate can describe the SIAM methodology and the various structures
suggested for the service integrator layer.

The candidate can:

1.2.1 explain the SIAM layers

1.2.2 describe the SIAM structures, advantages and disadvantages for a
hybrid service integrator, an internally and an externally sourced service
integrator and a lead supplier integrator

2. Service Integration and Management Implementation Roadmap (20%, K2)

2.1 The candidate can list the SIAM implementation key stages and explain the
main objectives and activities of these stages.

The candidate can:

2.1.1 distinguish between the different SIAM implementation key stages

2.1.2 outline the main objectives, triggers, inputs, activities and outputs in the
discovery and strategy stage

2.1.3 outline the main objectives, triggers, inputs, activities and outputs in the
plan and build stage

2.1.4 outline the main objectives, triggers, inputs, activities and outputs in the
implement stage

2.1.5 outline the main objectives, triggers, inputs, activities and outputs in the
run and improve stage

3. Service Integration and Management roles and responsibilities (10%, K2)

3.1 The candidate knows the different SIAM roles and their responsibilities (6%)

The candidate can:

3.1.1 explain SIAM roles and responsibilities.

3.1.2 explain the SIAM structural elements.

4. Service Integration and Management practices (15%, K2)

4.1 The candidate can explain different practices of SIAM

The candidate can:

4.1.1 describe the people practices of managing cross functional teams.

4.1.2 describe the process practices of integrating processes across service

4.1.3 describe the measurement practices of enabling and reporting on End
to End Services

4.1.4 describe the technology practices of creating a tooling strategy

5. Processes to support Service Integration and Management (17,5%, K2)

5.1 The candidate understands processes in a SIAM ecosystem
The candidate can:

5.1.1 outline the function of processes in a SIAM ecosystem

5.2 The candidate understands the objectives and SIAM considerations of the main
processes that support Service Integration and Management

5.2.1 indicate what the process purpose is

5.2.2 outline the SIAM considerations

6. Service Integration and Management challenges and risks (17,5%, K2)

6.1 The candidate understands the main challenges within a SIAM ecosystem,
their associated risks and potential mitigation

The candidate can:

6.1.1 describe the importance of building the business case, the associated
risks and mitigations.

6.1.2 describe the importance of culture, collaboration and cooperation, the
associated risks and mitigations.

6.1.3 describe the importance of level of control and ownership, the
associated challenges and mitigations

6.1.4 outline the importance of security, the associated risks and mitigations

6.1.5 describe the challenges associated with measuring success and its

6.1.6. describe the importance of trust/eliminating micro-management and
level of control, the associated risks and mitigations

6.1.7 define the commercial challenges, the challenges with legacy contracts
and their mitigations

7. Service Integration and Management and other practices (5%, K2)

7.1 The candidate can outline the importance of other practices to SIAM

The candidate can:

7.1.1 describe the contribution of the following frameworks and standards to a SIAM ecosystem: IT service management including ITIL® and ISO/IEC 20000, Agile, including Agile Service Management, DevOps, COBIT® and Lean.

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What Are respiration thoughts for Labor? | Resources

breathing techniques can aid you stay calm and manipulate ache with out medicine during childbirth. if you happen to make the most of certain breathing suggestions, you also manipulate your stress, probably resulting in enhanced start outcomes.

The Lamaze breath approach turned into first introduced in the Sixties as part of an overarching birthing formulation. clinical settings at hospitals are sometimes extremely managed and restrictive for the security of sufferers and workforce. respiratory thoughts like Lamaze can be the simplest non-remedy comfort strategy obtainable in some settings.

specializing in and controlling your breath enhances your ability to relax and lessens your notion of pain. The Lamaze respiratory technique for labor is called after its creator, Dr. Fernand Lamaze. He first brought the approach when offering Marjorie Karmel’s child in France.

Following her experience, Karmel partnered with Elisabeth Bing to found the American Society for Psychoprophylaxis (ASPO), which is now called Lamaze overseas. Their goal became to instruct childbirth educators within the Lamaze approach so that they might aid doctors and nurses enforce it all through labor and delivery.

The Lamaze respiration technique is notion to work as a result of your focal point is on your breath as a substitute of the ache. This offers a distraction whereas also relaxing your body and making certain you get satisfactory oxygen. girls who used the method were less prone to need ache medication, which at the time intended being asleep as a substitute of wide awake right through the birth.

There are various strategies for each stage of labor. besides the fact that children, you should definitely take a deep, cleansing breath at the beginning and end of each contraction, no remember what your stage of labor. each and every deep breath encourages your physique to chill out and provides more oxygen to your baby and uterus.‌

respiration concepts for the first stage of labor. in the beginning, your contractions may be susceptible and sporadic. as soon as they're intense enough that you simply ought to pause to get through them, it’s time to put in force your breathing concepts. utilize slow breathing for provided that you can in this first stage. guidance for inhaling the first stage of labor include:

  • Taking a deep breath if you happen to consider a contraction approaching to help you get in the course of the ache.
  • Letting the breath out in a huge sigh to consciously unlock the anxiety for your body. 
  • Focusing your sole attention on taking deep, gradual breaths. 
  • Controlling your respiration by means of inhaling via your nostril and exhaling via your mouth. 
  • Pausing momentarily between each breath.‌
  • transferring your focal point to an unrelated body half as the pain of the contractions intensifies in an try and calm down with each breath. 
  • breathing suggestions for the lively stage of labor. You may additionally not know exactly when your body moves into the 2d stage of labor. At some element, gradual respiration gained’t work as readily, and you can believe the need to breathe at a sooner pace to manipulate your pain. counsel for breathing in the active stage of labor consist of:

  • Quickening your breath while nevertheless keeping manage of each inhale and exhale.
  • holding your breath shallow and quick in a consistent sample.
  • Aiming for one breath out and in per 2d.
  • Inhaling quietly with an exhale that's a little bit louder.
  • Mentally checking each enviornment of your physique to be certain you’re secure. ‌
  • Taking a single deep breath earlier than and after each contraction.
  • You might also follow the prevalent “hee-hee-who” breath method. This sample of respiratory uses assorted smaller breaths paired with a single long breath out. This method may help you regain focus and work via primarily elaborate contractions.

    Time to push. Your breath work doesn’t stop once it’s time to begin pushing. This could be essentially the most difficult time to control your respiration due to the fact your doctor is giving instructions for pushing.‌‌

    are attempting to focal point your attention on a single visual point. bring something with you from home, like a toy or photograph. in case you didn’t carry anything, opt for whatever thing on a nearby wall or table. you could also focus on the mental photograph of your baby moving down the start canal and out of your body.

    At this point, your focal point is on relaxing your perineum where the baby is popping out. Any anxiety may additionally result in a longer pushing time or tearing. make the most of shallow respiration during a contraction to work through the ache. Breathe deeply between contractions to proceed the circulate of oxygen to your child and uterus.

    respiratory recommendations for labor are just like another discovered skill. You must follow forward of time. The decent information is managed respiration is handy to study and can be very valuable for managing ache throughout labor.

    keep in mind that there is not any “appropriate” technique to breathe. throughout labor, take heed to your physique and do what feels correct in the mean time. the most important aspect is that your breathing is controlled and not automatic.

    dedicate time day after day to apply controlled breathing leading as much as your labor. examine books about respiratory, watch videos on-line, and observe a considerable number of innovations. If it helps, select an object to function your focal factor while you observe. Plan to take this merchandise with you to the clinic when it’s time to give delivery.


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